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Release Date: May 1st, 2025

Recall Summary

Name of Product: Santa Cruz Bicycles Heckler 9 ebike

Hazard: The recalled e-bike lithium-ion battery can pose a fire hazard.

Customers should immediately stop using the ebike and disconnect the battery from the ebike and charger until they have checked if the battery is affected.

Remedy: Replace battery

Description:  

In cooperation with product safety regulators, Santa Cruz Bicycles is conducting a voluntary Safety Recall of certain Heckler 9 ebikes because in some cases their lithium-ion batteries can pose a fire hazard.

The potentially Affected Products are certain batteries installed in certain Santa Cruz Heckler 9 ebikes. The recall only affects the batteries of Heckler 9 ebikes if (a) the bicycles were manufactured before February 2023 and (b) they contain certain lithium-ion batteries.  The recall only involves the Heckler 9’s battery, and only some batteries are affected.

Affected Heckler 9 ebikes come with an interchangeable 720WH battery that sits inside a black case under the frame. “SANTA CRUZ” is printed on the sides of the downtube of the bicycle frame, “Heckler” is printed on the top tube of the frame and on the inside of the left chainstay. The ebikes in which the Affected Products may be installed were sold in Gloss Avocado Green and Maritime Grey. Please see the photo below.

What You Should Do

Stop Use:  Immediately stop using the Heckler 9 and disconnect the battery from the ebike and charger.

Check if the Battery is Affected:  

Head over to santacruzbicycles.com for all the details on how to locate and check your serial number, as well as next steps on how to proceed if your battery is affected.