Delivery and Returns

Delivery Charges

UK (including Channel Islands)
    £4.50 per order. Dispatched by Royal Mail

International
    £7.00 per order

Prices include VAT for customers within the UK.

For orders outside of the UK, import and domestic taxes are the responsibility of the customer. Please use this Import Calculator to estimate additional costs.

Please note: Certain products can only be delivered to customers in the United Kingdom & Ireland 

Returns

At Jungle Products Ltd we pride ourselves on our superb customer service and here is a typical example of our commitment to you, our customer.

If you make a purchase from Jungle Products Ltd and upon receipt of the goods decide you have the wrong size, you don't like the colour, or you've just changed your mind, you can have a replacement or a full refund...your choice. So here's the deal. If you buy something from us and later decide you made a mistake, it's simple. Return the goods, unused, in the original packaging and within 14 days for a full refund or replacement. Under these circumstances we cannot refund any postage charges. Food products must have the original seals intact and we cannot accept any returns of underwear.

We advise you to return products by recorded delivery as we cannot accept responsibility for items lost in the post.

Faulty or Damaged Goods

In the event of you receiving goods which are of an unsatisfactory quality, the goods may be returned (in the case of damaged goods, please return the original packaging) within 14 days, and you will receive a full refund of the cost of the goods plus all postage charges.

Warranty Returns

In cases where a product develops a fault, you should notify us as soon as possible. You must then return the faulty item to us for inspection at your own expense. You should use an insured delivery service and obtain proof of posting in case of loss or damage en route to us. Please be aware that we cannot accept responsibility for items lost in the post. When we receive the product we will inspect it and decide how best to assist you. In some cases we will fix the problem ourselves, but in most cases we will return the item to our supplier on your behalf.

Please send all returns to the following address -

Returns Department

Jungle Products Ltd

New York Mills

Summerbridge

Nr Harrogate

North Yorkshire

HG3 4LA

The Jungle Products Ltd returns procedure does not affect your statutory rights as a consumer.

If you've got a question, please call 01423 780 088 or contact us.